Terms and Conditions
Terms and Conditions
*Terms and Conditions are subject to change at any time.
*No food or drink are to be brought on board the vehicles except for bottled water with lid.
Children requiring child seats
Children aged between 1 years to 8 years require child seats. Child seats attract an extra $10/seat.
Payment options
Currently payment options include cash or direct bank transfers (payid etc). Cards are not yet accepted.
Cancellation & Refund Policy
Cancellations made more than 24 hours before the scheduled service may be eligible for a refund or credit at Xpress Shuttles’ discretion. Cancellations made within 24 hours of travel are not eligible for a refund.
Non Refundable Tickets
Xpress Shuttles does not provide refunds or credits for any bookings made on our Seat In Coach Shuttle services. All bookings are non-transferable and cannot be utilized by another individual if you are unable to travel.
When boarding the coach, you may be required to present photo identification, such as a driver’s license, passport, or valid concessions, seniors, or student ID.
Failure to board the coach at the scheduled time specified in your booking will result in the forfeiture of your fare and ticket.
Return Journeys
Return booking eligibility:
Both the inbound and outbound service must be booked during the initial reservation (discounts may apply)
The pickup and drop off locations must exactly correspond (ie. The same address or hotel) otherwise the booking must be made as two one-way fares.
Late Flights
Passengers that have booked the last service for the day who have missed their allocated pickup service and have arrived due to a delayed flight will need to make alternative travel arrangements at their own expense. A full refund will be issued for the arrival journey. Xpress Shuttles is not responsible for delayed flights. If your flight has been delayed and you are NOT on the last service of the day, please contact the Xpress Shuttles and we will put you on the next available service.
*Please note: Our services are unable to wait for delayed flights or late passengers.
Travel Insurance
Passenger/s are strongly advised to purchase travel insurance prior to their departure, as protection against any loss, damage or cancellation- ask your travel consultant for details.
At Own Risk Disclaimer
When booking with Xpress Shuttles we suggest you choose our recommended pick up time.
Lost Property Policy
Lost property can be claimed by contacting us. Xpress Shuttles takes no responsibility for any lost property. If any lost property has been located it will be held at our base in Blacktown for a period of 1 month. After the 1 month period has passed all lost property items will be donated to charity. If you wish to have your lost property delivered to you additional costs may apply.
Pick up Window Procedure
Xpress Shuttles transfer services should arrive during the 20-minute window as outlined in your confirmation. Passengers must be ready and waiting outside the designated pickup location for the entirety of the pickup window. Our services will depart immediately once they reach each pickup point and will not wait for passengers that are not ready to board. Drivers are not responsible to locate passengers if they are not readily waiting at the designated pickup area. Passengers that are not ready and waiting during the outlined times resulting in a missed transfer; may not be eligible for refund or reimbursement.
If your bus has not arrived within the pickup window please call Xpress Shuttles ASAP. If you are concerned you are at risk of missing your flight, please make contact with Xpress Shuttles immediately. Do not arrange alternative transport without calling Xpress Shuttles first to cancel. Clients who choose to take alternate transport without calling to cancel their service may not be eligible for a refund or reimbursement. Passengers who miss their service and are not contactable by phone or who choose to take alternate transport without calling to cancel their service may not be eligible for a refund or reimbursement.
Pickup Time Changes
Right to Modify Pickup Time
We reserve the right to change the pickup time for any reason, including but not limited to operational requirements, unforeseen circumstances, or scheduling conflicts.
Notification of Change
If we need to change the pickup time, we will make reasonable efforts to notify you as soon as possible. Notification will be provided via the contact information you provided at the time of booking. It is your responsibility to ensure that your contact details are accurate and up-to-date.
Service Interruptions
Pick-up and drop-off times are approximate, Xpress Shuttles does not take responsibility for delays due to traffic or any other factor. Refunds/reimbursements are not given due to service interruptions outside of our control.
Mobility
All passengers need to ensure they can board, disembark and move around the bus unaided or, alternatively travel with a care assistant or companion.
Wheelchairs:
MUST be advised at the time of booking. If a wheelchair bound client is booked they must have appropriate carers to assist with boarding the coach. The drivers will make every effort to assist, but they do not have the training or physical attributes to be able to help at all times. Client’s wheelchair must be the collapsible variety we do not have Wheel Chair assessable vehicles.
Xpress Shuttles reserves the right to alter the times and destinations as necessary. Xpress Shuttles does not take responsibility for delays due to traffic or any other factor. Pick up times are approximate due to traffic conditions and number of pick ups
Pricing Policy
All prices are retail, include GST and are shown in Australian dollars.
See item “Cancellation Policy” for further information on “regular” bookings.
Please note: fares and times are subject to change without notice.
Baggage Information
Luggage is limited to one suitcase and one piece of hand luggage per person (per airport weight guidelines). Surcharge applies to additional luggage items (see below). All luggage must be clearly labeled by the passenger/s, including name and residential address. Passenger/s should carry valuable and fragile items (e.g. jewelry, expensive equipment, cash etc.) on-board. Xpress Shuttles shall not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.
Surcharge applies to the follow luggage items.
Additional suitcases – $5 per extra piece of luggage
Excess luggage falling outside the above groups will have the cost confirmed by the driver upon boarding.
Xpress Shuttles Guarantee
Xpress Shuttles’ policy is to ensure you meet your flight stress-free and on time, every time and we are committed to it!
To ensure our services get you to your flight on time, every time, Xpress Shuttles monitors’ real-time traffic conditions. Our service schedules are adjusted in accordance with perceived delays minimizing the impact on our airport arrival times. We take the stress of traffic out of your hands allowing you to sit back, relax, and be rest assured that you will meet your flight on time, every time.
The Xpress Shuttles guarantee is not intended to replace the need for our passengers to take out travel insurance and we recommend you do so. Passengers who fail to meet their designated flights due to unforeseen circumstances that arise outside of Xpress Shuttles’ control would generally be covered under their insurance policies. These may include but are not limited to:
Natural disaster/severe weather conditions.
Industrial action preventing Xpress Shuttles from providing regular transfer services.
If you or your agent supply us with the incorrect booking information.
Traffic accidents causing the closure of the route to the airport.
Xpress Shuttles logs passengers pick up and set down times. Clients are expected to report for flight check-in within 10 minutes of their set downtime. Clients who miss their check-in due to a delay once dropped at the airport will not be eligible for the Xpress Shuttles Guarantee.
Event Transfer Details
On arrival, our services will depart immediately once they reach each location, and will be unable to wait for unfound passengers. Passengers waiting must be waiting at least 10 minutes prior to the pickup time at the designated pick up location as outlined in your confirmation. Unfound passengers may not be eligible for refund or reimbursement. To check if we have another available service please make contact with Xpress Shuttles ASAP. Passengers are to call Xpress Shuttles if a bus has not arrived within the pickup window.
On departure from an event, drivers will be waiting with their vehicles in the general proximity where you were set down in time for the completion of the event (Unless otherwise stated on confirmation). Passengers are expected to actively look for the bus branded with Xpress Shuttles insignia and to keep an eye out for your driver who will be wearing a blue shirt and red Xpress Shuttles hat. Drivers are not responsible for locating passengers and unfound passengers may not be eligible for refund or reimbursement. If you miss your allocated service please make contact with Xpress Shuttles ASAP. Please do not depart in a taxi without making contact with Xpress Shuttles first.